Productlane Blog

Thoughts on the future of customer support, and the craft of building it.

The Best Zendesk Alternatives for B2B SaaS in 2026

Why B2B SaaS teams leave Zendesk in 2026, the ten alternatives we'd actually shortlist, and a migration playbook covering data export, contract exit, and the parallel-run window.

May 26, 2026

How to Build an AI-First Help Center That Deflects 60% of Support Tickets

A practical guide to building an AI-powered help center that auto-updates from your Linear issues, GitHub commits, and past support conversations to deflect up to 60% of tickets.

May 21, 2026

The Best Customer Support Tool in 2026

A practical guide to choosing customer support software in 2026, and why teams on Linear who care about speed and design pick Productlane.

May 16, 2026

Moving to Zero: Productlane's new Sync Engine

Why we migrated Productlane from Replicache to Zero, how we rolled it out, and what partial sync unlocked for large workspaces.

Apr 21, 2026

Linear vs Jira

Linear and Jira are popular project management tools for agile teams, each with distinct features.

Aug 5, 2024

Inbox Zero Method: Your Complete Guide

The inbox zero method, developed by Merlin Mann, aims to keep your email inbox empty or nearly empty at all times.

Jul 11, 2024

Shared Inbox: Team Collaboration and Customer Support

Shared inboxes centralize communication, enhance accountability, and streamline customer interactions.

May 16, 2024

Slack for Customer Support

Slack facilitates real-time communication, better collaboration, and higher customer engagement.

May 10, 2024

Release Notes

Release notes are essential for telling your users and stakeholders about changes to your product.

Apr 2, 2024